Returns and Exchange Policy

At DOMINATRIXXX, your satisfaction and confidence in your purchase are our top priorities. We are dedicated to providing:

• Safe and timely delivery of your order.
• Assurance that the product you receive is in perfect condition and matches its description.
• Secure and verified transactions for every purchase.

How to Initiate a Return?

You can return an item within 30 days of receiving your order. Simply email us at sac@dominatrixstore.com.br with your order number, the product you wish to return, and the reason for the return. We will respond with instructions within 5 business days.

The customer is responsible for all return shipping charges.

Items must be returned under the following conditions:

- With tags, seals, and intimate protectors (if applicable).
- In the original packaging with all accessories.
- Clean and without signs of use or washing, free of odors or stains (please ensure all items are tried on over underwear and are not damaged by makeup or deodorant).

All returned items will be reviewed by our team, and we will email you within 7 business days with information regarding exchange credit or chargeback. Products returned outside of these conditions will not be accepted and will be sent back to the buyer upon payment of a new shipping fee.

NEED SPECIAL ASSISTANCE?

Every return request is unique. If you’re in an exceptional situation, don’t hesitate to contact us, and we will do our best to find a solution that meets your needs.

We are always here to discuss specific cases and provide a personalized solution.

Easy Returns & Exchanges

Your Satisfaction is Our Priority

We want you to be happy with your purchase, but we understand that sometimes things don’t go as planned. If you need to return or exchange an item:

• Return Period: You have 30 days from the delivery date to return the item.
• Condition of the Product: Returned items must be intact, with original tags and in their original packaging.
• After 30 Days: Unfortunately, if more than 30 days have passed since delivery, we cannot process a return, exchange, or refund.

We care about your peace of mind. Shop with confidence knowing that DOMINATRIXXX is always here to help you.