Do you ship worldwide?

Yes. Dominatrixxx® ships internationally from Brazil to customers around the world.

Shipping availability and delivery options may vary depending on the destination country.

Where are orders shipped from?

All international orders are shipped from Brazil, where Dominatrixxx® designs and manufactures its collections.

How much does shipping cost?

International shipping costs are generally calculated according to the order value, subject to destination-specific rates and shipping conditions.

All amounts shown below are in USD and represent the standard international shipping rates. Shipping rates, available services and free-shipping eligibility may vary by destination. The shipping options and final shipping charges applicable to your order will be displayed at checkout.

Unless expressly stated otherwise at checkout, shipping charges do not include customs duties, import taxes or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the recipient.

For further details, please refer to our Shipping Policy.

How long does it take to process my order?

Orders are prepared and export documentation is completed within up to 2 business days after payment confirmation.

Processing time is separate from the carrier transit time.

How long does international delivery take?

Our most commonly used international shipping service is FedEx Economy. The average transit time is approximately 11 business days, depending on the destination country and customs clearance.

Shipping services may vary depending on the destination and availability.

What is the typical total delivery timeframe?

For orders shipped via FedEx Economy, the typical total timeframe is approximately 13 business days after payment confirmation: up to 2 business days for order preparation and export documentation, plus approximately 11 business days for transit.

This is an estimated timeframe and not a guaranteed delivery date. Actual delivery times may vary depending on the destination, customs procedures, local regulations and carrier operations.

Customs clearance times are outside the control of Dominatrixxx®.

Will I receive tracking information?

Yes. When tracking is available for your shipment, tracking information is provided after the order has been dispatched.

Tracking updates are provided by the shipping carrier and may vary depending on the destination and local postal or customs procedures.

Are customs duties and import taxes included?

Unless expressly stated otherwise at checkout, product prices and shipping charges do not include customs duties, import taxes, VAT, sales tax or other charges imposed by the destination country.

International orders may be subject to these charges depending on the laws and regulations of the destination country. Unless expressly stated otherwise at checkout, they are the customer's responsibility.

Who is responsible for customs clearance?

The customer is responsible for complying with the import requirements of the destination country and for paying any customs duties, import taxes or other charges assessed by local authorities.

Customs procedures and requirements are determined by the destination country and are outside the control of Dominatrixxx®.

What happens if customs charges are not paid?

If applicable customs duties, taxes or other charges are not paid, the shipment may be delayed, held or returned according to the procedures of the carrier and local customs authorities.

Any costs resulting from unpaid customs charges, refusal of delivery or a return caused by the recipient may be the responsibility of the customer, subject to applicable law.

Can I return an international order?

You may request a return within 30 days of receiving your order, subject to the conditions in our Returns and Exchange Policy. Contact our customer support team before sending any item back. We respond with return instructions within 5 business days.

Please do not send any product back without receiving return instructions from Dominatrixxx®.

Customers are responsible for return shipping charges, except when the return is due to an error on our part or a defective or incorrect product. In these cases, Dominatrixxx® covers the return shipping cost. This does not affect any additional rights under applicable law.

When and how will I receive my refund?

Once we receive your returned item, we inspect it to confirm that it meets our return conditions. Approved refunds are processed to the original payment method within 10 business days of receiving the returned item.

Your bank or payment provider may require additional time to post the refund to your account. We will notify you by email of the inspection outcome and refund status.

Are original shipping charges refundable?

Original shipping charges are non-refundable for returns due to a change of mind, sizing preferences, or other reasons unrelated to an error on our part, except where applicable law requires otherwise. For defective or incorrect products, or errors on our part, applicable shipping refunds will be handled in accordance with the customer's statutory rights.

Are customs duties and taxes refundable if I return my order?

Taxes and duties paid directly to customs authorities or other local agencies are not refunded by Dominatrixxx®. Any available recovery must be requested from the authority or provider that collected the payment, according to the destination country's regulations and without prejudice to your mandatory rights under applicable law.

Refunds issued by Dominatrixxx® are subject to our Returns and Exchange Policy.

Can I change or cancel my order?

If you need to change or cancel an order, please contact our customer support team as soon as possible after placing the order.

We cannot guarantee that a change or cancellation will be possible once an order has entered processing or has been dispatched. This does not limit any mandatory rights under applicable law.

What if my order arrives damaged or there is a problem with my product?

If your order arrives damaged or you receive an item with a product-related issue, please contact our customer support team as soon as possible and provide your order number and relevant photographs.

Our team will review the information and provide instructions in accordance with our policies. If the return is due to an error on our part or a defective or incorrect product, Dominatrixxx® covers the return shipping cost. Nothing in our policies limits mandatory consumer rights.