This policy provides information about order processing, international shipping, delivery timeframes, tracking, customs and possible delivery delays for orders placed through shopdominatrix.com.

Order Processing

Orders are prepared and export documentation is completed within up to 2 business days after payment confirmation. Processing includes preparing the order for shipment and completing the documentation required for international dispatch. Processing time is separate from carrier transit time.

International Shipping

DOMINATRIXXX® ships international orders from Brazil. Shipping services may vary depending on destination and availability. Our most commonly used international shipping service is FedEx Economy, with an average estimated transit time of approximately 11 business days.

Typical Delivery Timeframe

For orders shipped via FedEx Economy, the typical total timeframe is approximately 13 business days after payment confirmation: up to 2 business days for preparation and export documentation, plus approximately 11 business days for transit.

Shipping Costs

International shipping costs are generally calculated according to the order value, subject to destination-specific rates and shipping conditions.

All amounts shown below are in USD and represent the standard international shipping rates. Shipping rates, available services and free-shipping eligibility may vary by destination. The shipping options and final shipping charges applicable to your order will be displayed at checkout.

Order Value (USD)	Shipping Cost (USD)
$180.00 and over	Free Shipping
$100.00 – $179.99	$25.00
$50.00 – $99.99	$30.00
Under $50.00	$40.00

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, sales tax or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the order total and are the customer's responsibility.

Customers are responsible for complying with applicable import requirements and paying charges required to release their parcels from customs. Customs procedures are determined by the destination country.

Delays & Customs Clearance

Delivery may take longer than estimated due to customs inspection, local regulations, carrier operations, weather or other circumstances beyond our reasonable control. Customs clearance times cannot be guaranteed. If you need assistance with a delayed order, please contact us with your order number. Nothing in this policy limits mandatory consumer rights under applicable law.

Tracking Your Order

When your order is dispatched, you will receive a shipping confirmation email with available tracking information. Use the tracking link to follow your delivery. Carrier tracking may take some time to become active after dispatch.

Delivery Address

Please provide a complete and accurate delivery address. Check the recipient's name, address, postal code, city and country before completing your order.

Undeliverable or Refused Shipments

Incorrect or incomplete addresses, refusal of delivery, or failure to complete customs procedures or pay applicable customs charges may cause delays or returns under the carrier's procedures. Resulting costs may be the customer's responsibility, subject to applicable law.

Returns & Refunds

Please contact our customer support team before returning any item and use the return instructions provided.

Customers are responsible for return shipping costs, except when the return is due to an error on our part or a defective or incorrect product. In these cases, DOMINATRIXXX® covers the return shipping cost. This does not affect any additional rights under applicable law.

Original shipping charges are non-refundable for returns due to a change of mind, sizing preferences, or other reasons unrelated to an error on our part, except where applicable law requires otherwise. For defective or incorrect products, or errors on our part, applicable shipping refunds will be handled in accordance with the customer's statutory rights.

For return requirements, deadlines and refund conditions, please review our Returns and Exchange Policy.

DOMINATRIXXX® · Brazilian fashion and accessories, designed and made in Brazil.