Returns and Exchange Policy

Last Updated: October 2, 2026

At DOMINATRIXXX®, we want you to feel confident about your purchase. This policy explains how to request a return or exchange for orders placed through shopdominatrix.com.

1. Return Period

You may return an item within 30 days of receiving your order. Please contact us within this period to request return instructions before sending your item back.

2. How to Request a Return or Exchange

Email sac@dominatrixstore.com.br with your order number, the item you wish to return or exchange, and the reason for your request. We will respond with instructions within 5 business days.

Please use the return address provided by our customer service team.

3. Item Conditions

Returned items must:

• Be clean, unused, and unwashed, without odors, stains, or damage.
• Include their original tags, seals, and intimate protectors, where applicable.
• Be in their original packaging with all accessories.

Please try items on over underwear and avoid damage or marks from makeup or deodorant.

We inspect returned items upon receipt. If an item does not meet these conditions, we will contact you to explain why the return cannot be accepted. Where permitted by applicable law, sending the item back to you will require payment of a new shipping fee.

4. Return Shipping

Customers are responsible for return shipping charges, except when the return is due to an error on our part or a defective or incorrect product. In these cases, DOMINATRIXXX® will cover the return shipping cost. Please contact our customer service team before sending the item back so we can provide return instructions. This does not affect any additional rights you may have under applicable law. For information about delivery and international shipping charges, please review our Shipping Policy.

Original shipping charges are non-refundable for returns due to a change of mind, sizing preferences, or other reasons unrelated to an error on our part, except where applicable law requires otherwise. For defective or incorrect products, or errors on our part, applicable shipping refunds will be handled in accordance with the customer's statutory rights.

5. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets our return conditions. Approved refunds will be processed to the original payment method within 10 business days of receiving the returned item. Your bank or payment provider may require additional time to post the refund to your account.

We will notify you by email of the outcome of the inspection and the status of your refund.

6. Exchanges

If you would like to exchange an item, please mention this in your email. Our customer service team will provide the applicable instructions and confirm availability before proceeding.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you receive an incorrect item, please contact us with your order number and details of the issue so we can review it and provide appropriate instructions. Nothing in this policy limits your mandatory rights under applicable consumer law.

8. Requests Outside the Return Period

Our standard return and exchange period is 30 days from delivery. Requests outside this period are not covered by our standard policy, without prejudice to any mandatory rights you may have under applicable law.

Need Help?

If you have an exceptional situation or questions about a return, exchange, or refund, email sac@dominatrixstore.com.br. We will review your request and help you understand the available options.